1. Are you a reseller?

A reseller is offering another company’s hosting packages as their own.  Problems can quickly come into play when you are trying to diagnose a problem.  Instead of talking to technical support that can fix the issue on the first call, you now are talking to someone who must take down all the questions and concerns and then contact technical support of the company that is being resold.  Only when that company resolves the issue will you then be contacted by the reseller and told the problem has been fixed.  This is especially complicated when you need to track down an Email that may be caught in a SPAM filter for an unknown reason or when you are wondering why an Email was not delivered properly.  Dealing direct with the hosting provider allows these issues to be solved on the first phone call.