Positive Review Generation

Customer Reviews

It is just a matter of time before you end up with a bad review. It may be from a customer or even a competitor! Businesses need to be proactive in both monitoring all their reviews so they respond if necessary and make it right with a current customer and soliciting new reviews from current customers.

Our tool allows you to see what reviews have been posted and you can easily respond to them. When new potential customers see that a business takes the time to respond to reviews, it immediately gives that business the perception that they care about their customers.

We also allow you to easily solicit reviews and direct where they get placed online to proactively and systematically build up a mass of positive online reviews. Customers are much more likely to do business with an online listing that has dozens of reviews than a company with very few or no reviews. Having dozens of reviews shows that you are an active business with a large group of satisfied customers.

Listen To Your Customers

Most brand experiences happen at the local level, and your customers record and amplify those experiences through reviews, photos, videos, and posts across the web. Monitor the feedback and content customers generate about your locations to ensure you deliver the best experience possible, everywhere.

Review Monitoring: Monitor and search customer reviews by location across every Listings site that supports them, including Yelp, Facebook, Google+, and Citysearch, in real time. Get custom notifications for new reviews, search reviews by location, and analyze how customer feedback varies over time and across locations.

Social Location Page Posting: Get the word out quickly and easily by posting on your Google+, Facebook, and Foursquare accounts directly from the dashboard. Post content immediately, or schedule posts to publish at a future date and time.

Local Listening: Keep tabs on the Google+, Facebook, and Foursquare content that customers generate from your locations and respond directly from the dashboard.

Please run your FREE Directory and Review Scan to get started!

  • Consumer Behaviors
    • Star rating is the number one factor used by consumers to judge a business. Vendasta
    • 82% of users visit review sites because they intend to make a purchase. ReachLocal
  • Business Priorities
    • 97% of business owners said online reputation management is important to their business. The same wa true of online reviews (98%) and social presence (92%). Forbes
    • Online reviews influence up to 84% of Google's page rankings. Maz
  • How to Create Trust
    • Positive reviews generate more trust in 73% of local consumers. BrightLocal
    • 90% of customers read 10 reviews or fewer before deciding whether to trust a business. Search Engine Land
  • The Effect of Negative Reviews
    • 90% of participants claimed that positive online reviews influenced their buying decision, and 86% said their decision was influenced by negative reviews. Invesp
    • You will only hear from around 4% of dissatisfied customers. The rest will not bother to tell about it and 91% will take their business elsewhere. Understanding Customers by Ruby Newell-Legner
  • Big Picture
    • 97% of consumers looked online for local bbusinesses in 2017, with 12% looking for a local business online every day, BrightLocal
    • 99% of customers read online reviews Invesp Yelp & Facebook are local consumers most trusted review sites, followed by Google & BBB.org. BrightLocal
  • Reviews Affect the Bottom Line
    • On average, a one-star INCREASE on Yelp leads to a 5-9% increase in revenue. Invesp
    • One negative review can cost you 30 customers. Yelp

 

 

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